Return Policy

If you are not happy with your purchase, we will be glad to refund (less any upgraded shipping costs) your purchase and offer Free Return labels for returning your items to us free of charge. Please keep the following in mind:

How to Return

Please complete the Return form that was included in the shipping box (Also available here as a printable PDF). Repack the shoes as carefully as possible in the shoe box and put the shoebox inside a shipping box - preferably the one that was shipped to you. Follow the link below (it will take you to a site hosted by UPS - click on "Continue as Guest") to create a free return shipping label which you will print out and affix to the outside of the box. Follow the instructions on the label regarding how to get the box to UPS for shipping back to Los Cabos.

Returns take 5-10 days, on average, to ship and process. please allow an additional 7 days for your credit card company to post the credit to your account.

If you have any questions, please contact customer service at or by calling 888-218-7275 and we'll be happy to assist you with the process.

Create Return Label


We do not offer exchanges. We suggest you make your return(s) and place a new order for the replacement product on our website. If you need assistance, please contact our customer service. We do our best to process your returns as soon as we receive them.

Los Cabos Warranty

Los Cabos stands by our product and our shoes are covered by a one year warranty against manufacturer defects. If you believe your shoes are defective we will be happy to evaluate them for you. All warranty claims must include proof of purchase and should be sent to:

Los Cabos
Quality Control
107 Main Street
Old Town, ME 04468

Los Cabos is not responsible for shipping costs to send item for evaluation. Items that are found to be free of defects will be returned. Please allow 2-4 weeks for completion of this process.

For further information, please contact customer service at or by calling 888-218-7275.

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